Contributing to knowledge
Inspiring generations with passion and grace, cultivating more humane relationships with those who seek knowledge.
Here at Unite, this is our passion: transforming the relationship between educational institutions and students into solid and effective results to meet the expectations regarding growth and satisfaction.
And what makes us certain that we chose the right path is the fact that we are the world's only contact center specializing in education to receive the B Corp certification, in recognition of our efforts to promote social welfare through initiatives that go beyond our own benefit.That is why we are proud to say that we are a group of people working to make a difference in the lives of people we have a relationship with.
YOU, THE EDUCATIONAL INSTITUTION, ARE OUR CLIENT. AND YOUR STUDENTS AND APPLICANTS ARE OUR CLIENTS TOO.
Do you just want to stay in touch with your students or establish a connection with them?
We see meaning in what we do
Each person talks a certain way and receives information in their own way. And we use all the warmth and interest in the student so that each contact becomes personalized, delivering the best results to our clients.
Getting to know the students, their needs and opinions, in order to grow and offer better services, and obtaining return on their investment and new enrollments.
To trust the schools they intend to join or in which they are already enrolled, and feel supported, heard and treated with exclusivity, recognizing a bond.
WE KNOW THAT SCHOOLS SEEK STUDENTS.
AND STUDENTS SEEK KNOWLEDGE.
But what does an educational institutional expect?
And what do students expect?
There's plenty of love involved
We believe that taking quality KNOWLEDGE to more people is a task that depends on CONNECTIONS made with PASSION by PEOPLE who are THRILLED with what they do.
WHEN A STUDENT'S EXPECTATIONS ARE WELL DIRECTED, FRUSTRATION IS AVOIDED AND SATISFACTION IS GUARANTEED.
And we are experts in this, because we go beyond the initial contact, collecting information and outlining a communication strategy that focuses on helping and contributing to an important choice that will reflect on the life of each applicant.
But for that, they must feel at home. So, before anything, we help future students become familiar with the institution according to the expectations they express, and we are able to do that because we have a deep knowledge of each client and what they offer.
Everything is done with complete transparency in the analysis from the beginning, middle and end of the stages, measuring perspectives, satisfaction, retention and dropout rates. From that we have a forecast of the path that each student can take, and in addition to monitoring them, we generate information that can help in decision-making, based on the students’ needs and feedback from them.
things you must know about your future students.
We visited more than 500 postsecondary education institutions in the last few years to find out: "What is the applicants’ experience when connecting to the institution?
On average, each applicant researches 3 educational institutions and take about 3 to 4 months to decide on which one to choose. The more information they have, the more confident they will feel to decide.
This is perhaps the most difficult decision in this stage of their life. After all they are not just choosing a program, but where they are going to spend the next 4 or 5 years of their lives and where they will invest a significant amount of money for their education.
of these Internet users give up on websites that don’t provide quick and relevant answers.
But 67% of those who insist on researching would like to speak to a representative before deciding. Do they feel more confident talking to a person instead of just collecting standard information from a website?
We noticed this because most of the information requested by applicants over phone is already on the website, yet they call and ask. Human contact makes them feel more secure at this moment.
Did you know that contacting an applicant within 15 minutes after they express their interest can increase your potential enrollments by 100%?
During the selection process, the number of calls to the educational institution can increase tenfold. Do you have a service team prepared for such a moment or have you been missing calls and, consequently, potential applicants?
Institutions invest thousands of reais in marketing campaigns to generate leads/attract applicants, but what about current students? You must be ready to answer both types of calls. After all, guaranteeing re-enrollments is as important as securing new students. What does your strategy determine for this situation?
Why wait until the problem arises to take action?
Strategies to prevent student dropouts are usually based on indicators such as grades, absence and delinquency of students. But it would be much more effective if you knew why they are absent. Isn’t it that poor grades have an influence on their absence? With consistently poor grades and absences, why would they pay for something that lost its meaning?
Could the main factor influencing dropout rates be financial?
Do you know what your students expected and desired when they enrolled in your institution?
If you could know and meet those needs, wouldn't dropout rates be lower?
The answer to these questions can make all the difference in the results you want to achieve.
Knowledge all around
Oh, this team is our greatest pride.
Our people make Unite a company that is focused and concerned about contributing to more humane relationships, which are responsible for a world with more knowledge.
All of them experience the reality of our clients, which is why they are unique, know what they are doing and share values that prioritize human, personal and individual contact with each student.
We will come to you to learn more about the institution, life in the region, students and the community, to gain knowledge of what we will deal with your students.
But there are things you don't see around here.
• We don't only know the institution, we know its students as well.
• We don’t deal with enrollment numbers, we deal with people's names, histories and living conditions. We don't ask them what they think about the institution, but how they feel in it.
• We don't charge overdue tuition fees. We try to understand what happened for the student to delay payment and identify the best solution for each student.
• We don't expect contacts to make complaints; we are always paying attention to the trajectory and satisfaction of each student.
• We don't wait for students to show their lack of interest, we make sure they don’t have reasons for it.
What is cool must be shared
Feel free to contact us however you prefer.
Street Major Dantas Cortes, 84 | CEP: 02266-000 | Tucuruvi, São Paulo, SP
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